Cant load file Restart your dcc

Hi I’m having this issue with the render manager.
It can’t connect to max and get the project informations.

I get this message to restart my dcc but actually I don’t know how to do it.
I restarted my pc several time but still having this issue.

Hi @Ylenia

Please have a look at this answer:’t-start-rendering! The problem is different but I believe the solution can be the same.Most likely the firewall, antivirus or something is blocking the communication between render manager and 3ds max.

If this doesn’t help then please reach out to and we will have a closer look.