Error going into Night Mode

Hello! I’ve been trying out your scene manager and render manager for a couple weeks now and WOW, what a useful couple pieces of software. You guys really nailed it.

I just had a quick question regarding switching into Night Mode on my workstation with the render manager. I frequently run into issues when I try to do so. I’m posting what seems to be the most relevant portion of the error log here:

Desc: EXCEPTION_ACCESS_VIOLATION The thread tried to read from or write to a virtual address for which it does not have the appropriate access. – Read of Address: 0x0000000000000040 –

Is this a known issue? Is there something I could do on my end to solve it? It wasn’t happening at first but now it happens almost every time unless I do a clean reboot. The only thing I can think that changed was I installed the VRay 5 demo. Using Max 2021 and Windows 10 Pro.


Hi Daniel,

Thanks for the kind words :slight_smile:
To examine this issue we have to collect a bit more information. On your workstation, please go to settings (cogwheel icon in the top right corner) and press the collect log button. Please send the log to and we get back to you asap.


Thanks Peter! It kicked the error again this afternoon (after working this morning) so I gathered the logs and sent them to that email address just now.

Thanks again,