I’m getting this error a few times per day, forcing me to close Scene Manager and reopen. Quite annoying really. This affected batch rendering once as well.


Please log out and log in again. After that all should be fine.
If not then please contact us directly at

Best regards,


leave here for other users another possible solution
“You probably have a space at the end of your email address. Our authentication tolerates that but the licensing will not.
Please log out and make sure you don’t have a spaces before or after the email address.”

Thanks! We will make some adjustments and this won’t be a problem in the future.